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Operational Information Manager – MI

Job Description


Great opportunity for an Operational Information Manager who is looking to develop or utilise on their MI reporting skills within a highly visible role within a high profile financial services organisation.

I’m looking for an Operational Information Manager who has a strong analysis/MI reporting background.  You will be required to provide management information (MI) across the organisation which will directly lead to service improvements and product changes to a large financial ecommerce site and product.

This role would someone from either a data analyst or MI background who’s worked within financial services.  You would be experienced in analysing, manipulating and producing business reports, spotting patterns in data to effect business solutions.

The Company

A high profile financial services firm who are at the forefront of pension reform and on track to be the largest workplace pension scheme with millions of members across the UK. This organisation offers a fast moving and ever-changing environment.  It’s a great place to work, people who work there feel passionate about the product as it will have a huge social impact.  Based in superb offices in Central London.  This role will allow huge exposure to a highly knowledgeable team and offers a huge career opportunity with ongoing training. 

The Role

As Operational Information Manager, you will join the Service Management and Assurance team and be responsible for the definition, refreshment and delivery of a consistent management information (MI) framework and production of business reports to highlight operational performance and identify opportunities for service improvement.

Day to day you will:

  • Analyse, spot patterns and manipulate large data.
  • Deliver a suite of MI reports to the business which will help the decision makers monitor the effectiveness of the product and identify opportunities for improvement
  • Produce dashboards
  • Help define measures/metrics to hit operational goals, work closely with offshore team to fix issues with data and make improvements to reports.
  • Work closely with senior stakeholders ensuring they understand what they are getting and their needs are met
  • Quality assurance, manage the process of improving the reports
  • Manage defects for associated with the reports and data.

About You

I’m looking for an Operational Information Manager with excellent data analytical skills.  You would have worked within financial services ideally within an operations/systems analysis environment.  You would be experienced reporting, identifying patterns, working with large data.  This is a highly visible role so you would need to be confident dealing with senior stakeholders.

Essential technical requirements are:

Business Objects 4.2 Advanced Reporting

Excel VBA/macros/charts

R scripting and R studio

Financial services background

Data analytics experience

Nice to have:

Power BI development


Exposure to latest technology

As well as helping to deliver a fantastic product, you will have the opportunity to work with a friendly, supportive, experienced and extremely professional team.  You will gain experience working with senior management team and be at the ‘coal face’ of financial service reform.  This company put great store by work/life balance and continued professional development.  To apply for the Operational Information manager position, click the 'Apply' button now.