Events Assistant – Professional Association (asap start contract)

Job Description

Excellent ASAP start opportunity to work at the heart of a busy events team! Bring your excellent admin and communication skills, and work across delegate management and varied event assist tasks for this prestigious Association!  ASAP mat cover til June '23.

The Organisation & Context
You’ll be joining a leading Professional Association within the Medical Sector, who deliver a varied range of events throughout the UK, both f2f and virtual, for their membership, a large group of specialist practitioners. There are 12 in the events team, and together they deliver a range of national and local events, for all levels of the profession from new entrants to highly experienced. Events in the main have a high educational/professional aspect, and are essential to the safety, professional and technical development and delivery standards of their specialist services.

As Events Assistant you’ll be providing administrative support to colleagues in the event team – ensuring high quality standards and excellent customer service are maintained. Your role will be varied across event marketing (updating copy and website), delegate management, customer service, and event support.  Specifically your responsibilities will include:

  • Compile and proof all written copy, promotional pieces and website pages for local events and add local events copy to the website
  • Update the Event marketing spreadsheet for each event as activities and milestones are reached
  • Managing delegate bookings (online, phone and email) and processing offline delegate registration fees
  • Maintain a high level of customer service with delegates and local officers – answering queries and disseminating information
  • After each event review attendance register to update and process ‘walk-ins’ and payments, mark ‘no shows’ on the database, and archive the register
  • Respond to appropriate member and delegate enquiries, both on phone and via email
  • Assist other colleagues in the Local Events team and the wider Events team as and when necessary
  • Undertake event related special projects as and when necessary.

With delegate communications and registration, handling bookings for events and queries, at the heart of what you do, excellent communication skills and attention to detail are key.  We’re looking for someone who can really make an impact quickly, so you’ll already have proven excellent admin skills, and are used to working with the Outlook, Word and Excel, as well as (ideally but not essential) use of a contact database. Your excellent admin skills are complemented by your good written/proof reading skills. Flexible and hands on, you’ll have excellent customer service skills, and if you already had  some experience of delegate management that would be highly advantageous.  Specifically you’ll bring:

  • Excellent personal organisation skills, including the ability to prioritise, plan, work to tight deadlines and manage a range of complex administrative demands
  • Good IT skills, including Outlook, Word, Excel, and use of a contact management database
  • Demonstrable ability to work with a high attention to detail and accuracy  
  • Experience of proof reading items such as promotional flyers and website copy
  • Excellent interpersonal, written and verbal communication skills.  Confidence in ability to interact with people at all levels
  • Commitment to a high level of customer service to internal and external customers
  • Demonstrable experience of working as part of an effective and busy team 
  • Desirable - demonstrable experience of delivering events and managing delegate bookings
  • Desirable - appreciation of the professional expectations and demands that medical professionals work within

This is a brilliant asap start Event Assistant opportunity to be right at the heart of a busy events team, and using your excellent admin and communication skills to the full! If you are available now/soon, and tick the boxes above either CALL US or click APPLY now!