Excellent opportunity for a ‘Casework Analyst’ to join a talented Service team at a leading FS company.
This company is the fastest growing FS Company in the UK and has a large transactional ecommerce platform at the core of its offering.
Forget the image of ‘dusty’ pensions; this is the company who are at the very forefront of the pension world. Based in Canary Wharf they offer a supportive, flexible environment where people are truly valued and genuinely excited to be part of what they’re doing. Although this role is for 6 months there are always opportunities thereafter with this company.
The Casework Analyst is sat within the Change and Service Department; you will join the team responsible for assuring the live running of the product and service working closely with the ‘service team’ you’ll take on a range of projects to help solve operational problems. This is an operational front line you will be providing the trustees with assurance that the outsource partner is meeting its contractual obligations, managing risks and processes. You’ll be dealing with Stage 2 disputes investigations, managing incidents, looking at unauthorised payments, direct debit indemnity claims financial crime checks and providing various MI service.
Day to day:
I’m looking for a Casework Analyst who’s worked in a front line analytical role within financial services, ideally but not necessary occupational pensions. You’ll be able to read, understand and interpret and apply complex information (legislation and contractual). You’ll need a good, workable knowledge of pension legislation and have a background in process engineering including development and improvement. You’ll need excellent stakeholder management as you’ll be dealing with Senior Directors and Trustees across the organisation. This role will offer an opportunity for career development and allow you to be at the forefront of one of the most exciting FS reforms in recent times.
If you feel the role above describes you and you’re available as soon as then send your CV urgently and press the ‘Apply Now’ button.