Senior Service Management Analyst

Job Description

Great opportunity for an experienced Senior Service Management Analyst to join new team in a leading FS company and play a key role in defining the service standards of a new scheme administrator.

The Company
Forget the image of ‘dusty’ pensions; this is the company who are at the very forefront of the pension world – with an investment strategy that will engage with millions of people to help make their future retirement better.   Based in Central London they offer a fast moving, supportive, ever changing environment where people are truly valued and genuinely excited to be part of what they’re doing.

The Role
Working in a new Requirements Team to analyse, define and develop the requirements of any new pension providers scheme administration procurement.  Operating in a high level work stream you will draft service management and performance level documents, run workshops, lead discussions with senior stakeholders and understand how the technical and communications departments feed into the programme to specify and present the presentation of service management requirements and content for future contract schedules.  Key is the ability to articulate complex ideas into plain English, convey complex roles and projects in an understandable way and know what ‘good’ looks like.

Day to day you will:

  • Translate programme and product strategy to ensure great service from future scheme administration
  • Work with business analysts, analysing options, propose solutions for translating service expectations into measures and contractual requirements
  • Provide leadership and support to junior analysts
  • Help to effectively drive forward deliverables and define the detailed measures across future business services, ultimately drafting these measures and contractual mechanisms
  • Production of service management materials with responsibility for the service management contract schedules
  • Organise and facilitate stakeholders workshops
  • Provide expertise and support the analysis and impact assessment of legal and policy requirements
  • Preparation of internal papers for internal decision forums using briefing papers and documents to generate programme decision making
  • Working relationships with stakeholders and future suppliers, internal and external

About You
I’m looking for a Senior Service Management Analyst with experience of working within a large company on product design or delivery in the pensions or financial services sector.  Or, you could be from a business outsource company with experience of providing this information. You will have leadership skills, high standards, know what ‘good’ looks like and understand what the key/right questions are for this project. Using clear English in the writing of contract schedules is very important. You will have excellent analytical skills be used to delivering creative solutions to complex problems.

This role will enable the company to navigate complex decisions for the future.  Using your strong relationship skills, you will have the opportunity to work with a great team for arguably one of the highest profile financial services companies in the UK at the moment

If your experience matches the key requirements and responsibilities as listed above, please reflect these in your CV and click “Apply” now.