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Senior Pensions Case Manager

Job Description

A great opportunity for a Senior Pensions Case Manager to join an exciting financial services company who have been tasked with delivering a high impacting and high profile self-service pension scheme.

As Pensions Case Manager, you will have line management responsibility for several casework analysts and be a major part of the team who are responsible for delivering change, managing and assuring the live running of the product and service. 

The Company

A unique non-departmental public body who have been tasked with delivering a high profile major pension scheme. This company is fast becoming a household name and is now the scheme of choice for 1000’s and 1000’s of companies both large and small across the UK.   As the scheme is growing so rapidly, it truly offers a once in a lifetime opportunity for an ambitious Pensions Case Manager to be part of something exciting in a dynamic environment.

The Role

Reporting to the Head of Scheme Administration and working closely with the Executive Team members and Trustee Members the Pensions Case Manager is responsible for the execution of scheme administration processes and is critical to the maintenance of the company’s good reputation with its customers.  Duties will include:

Deputising for ‘Head of Scheme’ as required

Line management of casework analysts including performance and recruitment.

TPR reporting

Analytical work regarding late and unauthorised payments

Provide SME support to business

Delivering and developing MI

Identifying service improvements

Monitoring and meeting deadlines ensuring case are dealt with within any legislation timeframe

Undertake complex project work and policy papers

Managing effective relationships with internal stakeholders, external bodies and outsourced providers.

About You
As an experienced Pensions Case Manager you will be a great communicator and influencer, be happy managing and motivating a team and being a SME pension expert in the business to different stakeholders.  You’ll have a good understanding of UK Pension legislation and knowledge of external parties such as TPR, TPAS, Pension Ombudsman. Experience and technical skills needed are:

. Proven administrative track record

. High levels of accuracy and efficiency

. Process engineering experience

. Ability to understand and apply technical and legislative knowledge

. Ability to tackle difficult tasks in a structured way
. Multi-tasker
. Copes well under pressure

. Strong communicator

. Ability to read, understand and apply complex legislation

. Good analytical skills

. Understand pension legislation

This is a great chance to join a unique organisation and be at the very heart of the changing pension world.  To apply for the Senior Pensions Case Manager position, click the 'Apply' button now.