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Job Description

Are you an Operational Pension Expert?

I’m looking for an experienced Service Delivery Manager who’s ideally gained experience in operational management within the Pensions Industry.

The Company

High profile Pension Scheme. Based in Central London they offer a fast moving, supportive, ever changing environment where people are truly valued and genuinely excited to be part of what they’re doing. 

This role offers the opportunity to join a busy, growing department and be right at the forefront of one of the leading companies in the pension world.  This is your chance to be at the very ‘coal face’ of pensions!

The Role

Reporting to the Head of Service Delivery, the Service Delivery Manager sits within the service management and assurance team and works very closely with an off-shore scheme administrator.  As the scheme has grown the impact on the department has grown and therefore the service delivery team is required to oversee operational management at a high level.  It’s imperative that excellent working relationships are built with the 3rd party scheme administrator to ensure the best possible outcome.  Superb role!

Typical duties will include.

  • Take ownership for and run the weekly service delivery meeting.
  • Ensure off shore scheme administrator provides information to ensure the scheme is running appropriately
  • Undertake trend analysis
  • Report and highlight any areas of risk or improvement to scheme.
  • Ensure off shore scheme administrator is following scheme operations manual
  • Keep off shore scheme administrator aware of any new initiatives from across the organisation that might impact delivery of service.

About You

I’m looking for a Service Delivery Manager who has gained experience in managing complex commercial issues, who also has a deep understanding in IT operations, contact centre or back office operations within pensions.  Ideally you would have experience working with 3rd party suppliers/off shore BPO.  Perhaps you’re a senior pension administrator who’s gained extensive experience above day to day duties and been involved in operational management and you’re ready for your next challenge?  Or perhaps you’re already a Service Delivery Manager looking to stretch and grow your expertise?

Goes without saying but you’ll have a strong background in financial service regulation.  You’ll also have excellent communication skills – able to forge strong relationships both within the organisation and with the 3rd party.  This role will offer an opportunity for career development and allow you to be at the forefront of one of the most exciting FS reforms in recent times. 

If you enjoy working in an ever changing, fast moving environment where no day is the same, send your CV urgently.  To submit your CV, click 'apply' now!