Head of Service Delivery

Job Description

Senior role for a Pension Operational Expert!

This is a high-profile role for a Head of Service Delivery for a leading pension company.  You will be responsible for the overall management of the delivery of the pension scheme administration service.

You will need to have gained senior level operational management within the pensions industry and ideally worked with 3rd party administration teams. 

The Company

High profile Pension Scheme. Based in Central London they offer a fast moving, supportive, ever changing environment where people are truly valued and genuinely excited to be part of what they’re doing – “a bold vision for future pensions.”

This role offers the opportunity to lead a busy and important team who are critical to the success of the company.

The Role

As Head of Service Delivery, you will lead a team and have overall management of the scheme administration which is provided by an offshore 3rd party administrator. 

Deliverables include

  • Review/Definition of managing delivery of service by off-shore scheme administrator
  • Identify areas of greatest risk or opportunity
  • Implement effective governance
  • Definition and day to day management of relevant KPI’s to ensure service delivered by scheme administrator is effectively measured and reported
  • Define and structure incident approach, management and BCDR plans
  • Support Service Delivery Managers and Incident and BCDR Manager

About You

I’m looking for a Head of Service Delivery who has extensive experience at a senior level within operational management in the Pensions Industry.  You will need to have gained experience managing complex commercial issues with an outsourced provider/off-shore/3rd party provider/BPO.  You will have experience representing the team at Executive Board level or equivalent.  Experience of incident management would be highly advantageous.  You’ll be a supportive Manager, able to motivate and inspire your team to resolve priority issues and product high quality outcomes. 

This is a highly visible role and reports to the Director of Service Management and Assurance – so if you’re keen to make your mark within an organisation and utilise all your pension operational expertise managing a top service delivery team this role is for you.  They’re keen to start interviewing asap. To submit your CV click the  'apply' button now!