Senior role for a Service Operational Expert.
This is a high-profile role for a Head of Service Delivery for a leading pension company. You will be responsible for the overall management of the delivery of the pension scheme administration service liaising closely with an off-shore BPO.
You will need to have gained senior level operational management and ideally worked with 3rd party administration teams off-shore.
High profile Pension Scheme. Based in Central London they offer a fast moving, supportive, ever changing environment where people are truly valued and genuinely excited to be part of what they’re doing – “a bold vision for future pensions.”
This role offers the opportunity to lead a busy and important team who are critical to the success of the company.
As Head of Service Delivery, you will lead a team and have overall management of the scheme administration which is provided by an offshore 3rd party administrator.
I’m looking for a Head of Service Delivery who has extensive experience at a senior level within operational management. You will need to have gained experience managing complex commercial issues with an outsourced provider/off-shore/3rd party provider/BPO. You will have experience representing the team at Executive Board level or equivalent. Experience of incident management would be highly advantageous. You’ll be a supportive Manager, able to motivate and inspire your team to resolve priority issues and product high quality outcomes.
This is a highly visible role and reports to the Director of Service Management and Assurance – so if you’re keen to make your mark within an organisation and utilise all your operational expertise managing a top service delivery team this role is for you. They’re keen to start interviewing asap. To apply click 'Apply' now.