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Job Description

Excellent opportunity for a ‘Casework Analyst’ to join a talented team who are delivering a high profile automatic enrolment pension scheme. 

This company is the fastest growing FS Company in the UK and is the scheme of choice for 100,000’s of business within the UK.

The Company

Forget the image of ‘dusty’ pensions; this is the company who are at the very forefront of workplace automatic enrolment.  What they’re doing is incredibly high profile and totally unprecedented.  This scheme will benefit thousands of businesses and their employees across the UK.  Based in Central London they offer a fast moving, supportive, ever changing environment where people are truly valued and genuinely excited to be part of what they’re doing.

The Role

Sat within the Change and Service Department; you will join the team responsible for assuring the live running of the product and service working closely with the ‘service team’ you’ll take on a range of projects to help solve operational problems.  This is an operational front line you will be providing the trustees with assurance that the outsource partner is meeting its contractual obligations, managing risks and processes.  You’ll be dealing with Stage 2 disputes investigations, managing incidents, looking at unauthorised payments, direct debit indemnity claims financial crime checks and providing various MI service.

Day to day:

  • Responsible for daily running and analysis of various reports
  • Providing information to enable decisions regarding reporting late payments
  • Investigate and analyse specific cases
  • Consider and recommend service improves
  • Support the provision of MI, analyse and highly trends
  • Monitor longer term forward capacity planning and emerging trends to identity any risks
  • To define problems and commission work from within the product and marketing team to solves these; ie service improvements, define MI needs

About You

I’m looking for a Casework Analyst who’s worked in a front line analytical role within financial services, ideally occupational pensions.  You’ll be able to read, understand and interpret and apply complex information (legislation and contractual).  You’ll need a good, workable knowledge of pension legislation and have a background in process engineering including development and improvement.  You’ll need excellent stakeholder management as you’ll be dealing with Senior Directors and Trustees across the organisation.  This role will offer an opportunity for career development and allow you to be at the forefront of one of the most exciting FS reforms in recent times.

If you enjoy working in an ever changing, fast moving environment where no day is the same, send your CV urgently.  Submit your CV, click 'Apply' now.