Archived Vacancies
- CUSTOMER CARE SENIOR MANAGER - EVENTS & EXHIBITIONS
- Ref. E3345 | £45k + bonus | Permanent
CUSTOMER CARE SENIOR MANAGER - EVENTS & EXHIBITIONS
This industry-leading global organisation deliver a range of international events and exhibitions - with their flagship event attracting over 50,000 industry professionals. Customer care, and the delegate/exhibitor experience are key, and they are looking for an events & exhibitions industry professional to be the internal lead for it's superlative delivery. The customer care team play a key role in ensuring that the organisation's clients and members are satisfied with the level of support and customer service they receive at every 'touch point' within the organisation, and particularly at their events.
As a Senior Manager within the organisation, you'll be the champion for Customer Care, and your role would include devising, shaping and delivering the Customer Care plan,and managing the delivery of customer care service provision, directly (through internal handling) and indirectly (through the management of 3rd party suppliers, including service and contact centres). You'll manage an internal customer care team of 2, and will be involved in the maintenance and development of vendor relationships, including review of operational performance. Quantitative measurement and evaluation of customer care service will, of course, be key.
The successful candidate's skills and experience would include:
- international events and exhibitions operations experience
- a track record of delivering excellent customer care / service provision
- strong on process and measurement
- strong stakeholder and supplier manager
- team management experience
- Contact Centre management exposure would be a distinct advantage
- European second language would be advantageous but not essential
This is an excellent opportunity to bring your passion for customer service, and your strong exhibition/events ops experience to a global organisation. Based in Central London, the role would involve some international travel, and offers a generous bonus on top of salary. If Customer Service is your passion, and you've got the events/exhibitions operational experience required then contact Gilly asap on 0207 409 3244 or send your cv to gillycvs@regananddean.co.uk now!
This position has been filled. Here are some similar jobs. Alternatively, use the search fields on the left to search our current vacancies
MEDIA MANAGER ( Other)
London | £40K - £55K | Permanent | Ref. M4349 | Posted:08/02/2012
Event Operations Manager ( Commercial/Publishing, Exhibitions)
London | £26K + BONUS (£5K OTE) | Permanent | Ref. E4391 | Posted:06/02/2012
CAMPAIGN EXECUTION MANAGER ( Other)
Coventry | £300 - £400 PER DAY | Temp / Contract / Freelance | Ref. 43901 | Posted:06/02/2012
SENIOR EVENTS PRODUCER - LIVE EVENTS AGENCY ( Agency)
London, Surrey | £50K-£60K | Permanent | Ref. E4003 | Posted:03/02/2012
SENIOR CONFERENCE MANAGER - MEMBERSHIP BODY ( Association)
London | £35K-£40K | Permanent | Ref. E4386 | Posted:31/01/2012
Email us your CV
If we do not have a job listed that’s right for you - don’t miss out - email us your CV stating briefly the sort of position you are looking for and your salary expections so we can consider you for new positions as they arrive.
events@regananddean.co.uk
office@regananddean.co.uk
marketing@regananddean.co.uk
sales@regananddean.co.uk
Recommend this website to a friend
“We can offer a real insight into available opportunities - an insight that comes from personal experience not just a job spec.”
Narelle Lester, Managing Director, Regan & Dean